Call and appointment tracking · London, Ontario
Call and appointment tracking for clinics.
Which channel produced each call and booking, counted without patient information.
Why it matters
One page, five numbers, every month.
Booked appointments by source. Calls answered and missed. Form requests. Map rankings. Cost per booking from ads. Bookings, calls and forms are counted separately, so you can see which one each channel really produces.
Call and appointment tracking
What we track.
- Online bookings
For Jane clinics, bookings through Reserve with Google are tracked from your listing. For other tools, we connect booking confirmations to analytics.
- Phone calls
Tracking numbers by source, with your main number kept consistent where it matters. Calls answered, missed and returned.
- Forms
Contact and request forms counted as their own conversion, never mixed in with calls or bookings.
- Missed calls
When a call goes unanswered, the caller gets a short text inviting them to book online. Included in Practice Growth and above.
Call and appointment tracking
Privacy by design.
- Reports show counts by source, never names.
- We do not need access to patient charts.
- Work inside systems that hold patient data follows your privacy policies and your confidentiality or vendor agreement.
- No call recording by default.
- No remarketing from visits to condition or treatment pages.
Questions
Questions.
Will call tracking numbers hurt our Google ranking?
Not when they are set up properly. On your Google profile the tracking number goes in as the primary number with your main number as an additional phone, and your website keeps one consistent main number.
Can you track bookings if we don't use Jane?
Usually, yes. Most online booking tools can send a confirmation event to analytics. We check yours during the audit.
Do you record calls?
Not by default. If you want recordings for training, we set it up with the right notice to callers, and recordings stay in your account.
What do you need from us?
Admin access to your Google profile, analytics and ads account, and reporting access to your booking system. We do not need access to patient charts.
Find out which marketing is booking patients.
A free audit of how calls and bookings are tracked today. Back to you within two business days.